Frequently asked questions
What kind of payments do you accept?
We accept cash, credit and check!
Where do you get your power and water?
My whole trailer is self substaining. I used a ultra quiet genorator for power, and I have a 50 gallon water tank and water heater.
Is there A/C and Heat?
Yes, there is both A/C and Heat. The entire trailer is insulated as well so it has great climate control.
I have a very matted dog can you help me?
I will inspect the condition of the coat when I arrive. I charge $1 a minute for demating. If it is extremely uncomfortable for the pup to dematt I will let the owner know.
Can you groom my dog while I'm at work?
Yes! Arrangements can be made (pretty easily) to groom your pup while you are at work. Coming home to a clean cut is so fun!
Can I cancel or reschedule an appointment?
We understand that life happens! However Comb & Collars requires 5 days advance notice before cancelling an appointment. The nature of our service means we have to be very specific about our routes and dogs, so advance notice is required. Cancellation fees: 3-5 days notice pay 25% of grooming cost, 24-48 Hours pay 50% of the grooming cost, day of cancellations will in-cure the full cost of the groom.
How does the arrival time work?
We give a two hour window for all of our grooms. We will text you within that time window and let you know when we are on the way. Occationally traffic and other cirrcumstances can come up. If that is the case we will contact you.